Refund policy
Overview
At ballroundy.store, we design products for movement, performance, and fun. Your satisfaction matters. If something is not right, we make returns simple and fair.
We offer a 30-day return and refund policy, starting from the date your order is delivered.
Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- Unused, unworn, and in original condition
- Returned in original packaging with all included accessories
- Not damaged due to misuse, accidents, or improper handling
- Proof of purchase (order confirmation or receipt) must be provided
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Used or damaged items (not due to our error)
- Gift cards or promotional items
Return Process
- Contact our support team at support@ballroundy.store within 30 days of delivery
- Provide your order number and reason for return
- Our team will review and provide return instructions
- Ship the item back using a trackable method
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return:
- Approved refunds are issued to your original payment method
- Processing time: 5–10 business days
- Shipping fees are non-refundable (unless due to our error)
If your refund is delayed, please contact your bank or payment provider first.
Exchanges
We only replace items if they are defective or damaged. Contact us for assistance.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos for verification
We will resolve the issue quickly with a replacement or refund.
Contact
Email: support@ballroundy.store
Phone: (647) 390-1665